1. Introduction
This Refund Policy applies to paid digital memberships purchased directly from GoldEdge Analytics.
It explains the circumstances in which a refund may be available, how to submit a request and how statutory consumer rights interact with immediate access to digital services.
This Policy should be read together with our Terms & Conditions, Privacy Policy and Risk Disclaimer.
Nothing in this Refund Policy limits any mandatory consumer rights that apply under Portuguese, European Union or other applicable law.
2. Memberships Covered by This Policy
This Policy applies to purchases of the Essential, Professional and Elite memberships made directly through GoldEdge Analytics.
Paid memberships provide digital access for the term displayed before purchase, normally a one-year access period beginning when payment is confirmed and the membership is activated.
The Free membership does not involve a purchase and is therefore not eligible for a monetary refund.
3. Immediate Access to Digital Services
GoldEdge Analytics memberships provide access to digital content and platform services, which may include market analysis, trade setups, journal features, statistics and risk-management tools.
Premium access may begin immediately after payment is confirmed. Where required by applicable law, the checkout process may ask you to:
- expressly request that access begins before the withdrawal period ends;
- consent to the immediate performance of the digital service;
- acknowledge that beginning the service may affect or, where legally applicable, result in the loss of a statutory right of withdrawal.
The precise effect depends on the type of digital supply, the stage of performance and the consumer law applicable to the transaction.
4. Statutory Right of Withdrawal
Consumers who purchase at a distance may have a statutory period in which they can withdraw from the contract without giving a reason.
Any statutory withdrawal right will be respected where it applies. However, the right may be affected when the consumer has expressly requested immediate access and the digital service has already begun, in accordance with the requirements of applicable law.
Where a valid withdrawal request is made and the law permits a charge for services already supplied, any amount retained or deducted will be limited to what is legally permitted.
To exercise a statutory withdrawal right, contact us within the applicable legal period using the details in Section 13.
5. General Refund Eligibility
Outside any mandatory statutory right, refund requests are assessed individually and may be approved where:
- the same membership was charged more than once by mistake;
- an incorrect amount was charged;
- payment was taken but premium access was not activated;
- a verified technical failure attributable to GoldEdge Analytics prevented meaningful access for a substantial period;
- a transaction was unauthorised and verified through the relevant payment process;
- a refund is otherwise required by applicable law.
Approval depends on the facts of the case, available payment records, account activity and any mandatory legal obligations.
6. Circumstances Normally Not Eligible for a Refund
Subject to mandatory consumer rights, refunds will normally not be issued solely because:
- the user changed their mind after premium access began;
- the user did not use, or rarely used, the membership;
- the user expected guaranteed profits or a particular trading result;
- a trade setup, analysis or independent trading decision resulted in a loss;
- the user disagreed with a market interpretation or educational approach;
- the user's broker offered different prices or execution conditions;
- the user failed to review the plan features, Terms or Risk Disclaimer before purchasing;
- the account was suspended for a material breach of our Terms;
- access was affected by the user's device, internet connection, broker or another service outside our reasonable control.
GoldEdge Analytics does not sell guaranteed financial performance. Trading losses do not create a right to a refund.
7. Technical Problems
A temporary error, scheduled maintenance period or short interruption does not automatically entitle a user to a refund.
Before requesting a refund for a technical issue, the user should contact support and provide a reasonable opportunity for the problem to be investigated and corrected.
Where a verified platform failure attributable to GoldEdge Analytics prevents meaningful use for a substantial period, we may provide an appropriate remedy such as:
- restoring access;
- extending the membership period;
- providing a proportionate refund;
- providing another remedy required by applicable law.
8. Duplicate, Incorrect and Unauthorised Payments
Duplicate or incorrect charges
If you believe that you were charged more than once or charged an incorrect amount, contact us promptly and provide the relevant transaction details.
Verified duplicate or incorrect charges will be corrected or refunded through the appropriate payment method.
Unauthorised transactions
If you believe that a payment was made without your authorisation, contact your payment provider promptly and notify GoldEdge Analytics.
We may restrict the associated account while the transaction is investigated in order to prevent further unauthorised access or use.
9. Promotional Purchases and Discount Codes
Purchases made using a promotional price or discount code remain subject to this Refund Policy and to any mandatory consumer rights.
Where a refund is approved, the amount will be based on the amount actually paid, not the standard undiscounted price.
A promotional code, discount or special purchase condition has no separate cash value and cannot be exchanged for money.
10. Membership Changes and Renewals
A request to change membership does not automatically cancel or refund an existing purchase.
Any upgrade, downgrade, account credit or price adjustment will follow the options presented by GoldEdge Analytics at that time.
Where memberships are offered with automatic renewal, the renewal terms, price and cancellation method will be disclosed before purchase. Unless automatic renewal is expressly confirmed during checkout, users should not assume that a membership will renew automatically.
Cancelling a future renewal normally prevents the next charge but does not retroactively refund the current access period, except where required by law.
11. How to Request a Refund
To submit a refund, withdrawal or payment-correction request, email:
Email: support@goldedgeanalytics.com
Include enough information for us to locate and assess the transaction:
- the full name associated with the account;
- the account email address;
- the membership purchased;
- the purchase date;
- the payment or transaction reference;
- a clear explanation of the reason for the request;
- relevant screenshots or supporting evidence, where applicable.
Do not send full payment-card numbers, passwords or other unnecessary sensitive credentials.
12. Review and Refund Processing
We may review payment records, account activation, platform access, account activity and relevant communications when assessing a request.
Additional information may be requested where reasonably necessary to verify account ownership, understand the issue or prevent fraud.
If a refund is approved, it will normally be returned through the original payment method. The time required for the amount to appear depends on the payment provider, bank and payment method.
GoldEdge Analytics cannot control processing delays imposed by banks or third-party payment providers after a refund has been issued.
Where the original payment method is unavailable, an alternative lawful method may be considered after identity and payment ownership have been verified.
13. Effect of a Refund
When a full refund is issued, access to paid membership features may be removed immediately.
A partial refund, membership extension or other remedy may result in access being adjusted in accordance with the approved resolution.
Information associated with the account will continue to be handled in accordance with our Privacy Policy and any applicable legal retention obligations.
14. Payment Disputes and Chargebacks
Users are encouraged to contact GoldEdge Analytics before initiating a payment dispute so that billing errors or access problems can be reviewed directly.
Nothing in this Policy prevents a user from exercising lawful rights through their payment provider.
Where a chargeback or payment dispute is initiated, premium access may be suspended while the matter is investigated.
Fraudulent, abusive or knowingly false payment disputes may result in account termination and other lawful protective action.
15. Changes to This Refund Policy
We may update this Refund Policy to reflect changes in memberships, payment methods, platform operations or applicable legal requirements.
The revised version will be published on this page with an updated effective date.
Changes will not remove mandatory rights that already apply to a completed transaction.
16. Contact Information
Questions regarding refunds, withdrawals or payment corrections may be sent to: